A Customer is entitled to a full refund in the following circumstances:
a) The product has not been received by the Customer within 30 days from the date of purchase (unless specifically stated and agreed between both parties at the time of order placement), or
b) Item was defective
c) Item was damaged during the Shipping
d) Products was / were missing
e) Wrong item was sent by the Vendor
f) For the replacement of product Buyer need to raise the replacement request within 7 days from the date of delivery of products or else the product will not be replaced.
1. You must cancel your order by promptly sending us an e-mail at firstname.lastname@example.org at least two working days before scheduled delivery date.
2. You have to inform us your cancellation before we process your order.
3. In case you want to cancel your order after we have already processed your order, you will be charged 15% of your ordered item. This is done just to cover our processing costs and not as a penalty to our valued customers.